Privacy Policy

This privacy policy explains how CH Home Electronics (Registration No: 202603126263 / 003850914-D), operating through subscribehome-my.com ("we", "us", "our"), collects, uses, and protects your personal information when you visit our website or contact us. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010.

1. Who we are and how to contact us

We are an authorized sales agent for LG Subscribe in Malaysia. If you have any privacy-related questions, you can reach us at:

• Website: subscribehome-my.com
• Email: smarthome.subscribe2@gmail.com
• Phone: +6010-2575332

2. Information we collect

We may collect personal details that you choose to provide when requesting product guidance or consultation. This includes your name, phone number, email address, installation address, and the specific appliances you are interested in.

3. Cookies and tracking technologies

Our website uses cookies and analytics tools. These tools help us analyze website traffic, understand user behavior, and measure the effectiveness of our advertising campaigns. The data collected through these tracking pixels is generally anonymous and used for statistical and marketing purposes. You can adjust your web browser settings to block or delete cookies if you prefer.

4. How we use your information

Your information is used strictly to provide the consultation services you requested. This includes sharing subscription plans, arranging installation support, following up on your registration status, and answering your service inquiries.

5. LG Subscribe registrations and third-party processing

If you choose to proceed with a subscription plan, the official registration and verification will be processed through the official systems of LG Electronics (M) Sdn. Bhd. Any personal data submitted into their system is governed by their respective privacy policies. We assist in guiding you through the process, but we do not process direct subscription payments or ask for sensitive payment details (such as credit card security codes) on this website.

6. Sharing of information

We do not sell your personal data. We only share necessary information with LG Electronics (M) Sdn. Bhd. and their authorized installation partners to fulfill your service requests.

7. Your rights

You may request to access, correct, or delete the personal data we hold about you by contacting us via email or phone call.

8. Brand disclaimer

This website is operated by our authorized sales agents to provide consultation services. This is not the official website of LG Electronics (M) Sdn. Bhd. All trademarks, logos, and brand names, including LG Subscribe, belong to their respective owners.